Whether you're simply unhappy with your purchase or the goods are faulty, our simple to follow returns process allows you to return your items to us easily.
If you’re not happy with your purchase or have changed your mind, please let us know within 14 calendar days of receiving/collecting your goods by completing our returns form which is included in the delivery. If you require another form, please contact our customer care team by emailing firstname.lastname@example.org. All returns will be inspected with refunds only given if the product can be resold (unless faulty).
Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:
If your goods are defective, please enclose a completed returns form with the item to be returned. If you require another form, please contact our customer care team by emailing email@example.com. If we find the goods to be defective, we will refund the cost of the goods and return costs (up to a value of £7.20) proof of return cost must be provided before a refund can be processed. It is recommended that all returns are delivered using a tracked service. Should you wish to discuss the reported fault or product specification then please call our Customer Services team for further advice and support.
We offer a returns collection service through our chosen carrier to make it as hassle-free for you as possible. There may be a handling charge for this service, please refer to our returns policy for further guidance and charges. For products delivered directly from our suppliers, please contact our customer service team to discuss further.
Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at Axinite, Agentis House, 31-35 Walsall Road, Willenhall, WV13 2EG. If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
Please complete the return form included in the delivery and the returns form with your returned item. If you are unable to complete the form or have any questions please contact our customer service either by email on at firstname.lastname@example.org. Or call us on 0330 3331531